Privacy Policy

This Privacy Policy describes how MEVIN CONNECTING OPC PVT LTD and its affiliates (collectively “MEVIN CONNECTING OPC PVT LTD, we, our, us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://www.mevinconnecting.com/ (hereinafter referred to as “Platform”).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Information we may collect includes but is not limited to:

  • Name, date of birth, address, telephone/mobile number, email ID
  • Proof of identity or address
  • Sensitive personal data (with consent) such as bank account, payment instrument information, biometric information
  • Behavior, preferences, and other information you choose to provide
  • Transaction-related information on our Platform and third-party platforms

We may track and analyze your behavior and compile this information on an aggregated basis. If third-party partners collect your data directly, you are governed by their privacy policies. We are not responsible for third-party policies and urge you to review them before sharing any data.

Important: If someone contacts you claiming to be MEVIN CONNECTING OPC PVT LTD and asks for sensitive personal information (e.g., banking passwords), do not share any such information. If already shared, report it to law enforcement immediately.

Usage

We use personal data to provide services, including but not limited to:

  • Order processing and customer support
  • Improving customer experience
  • Resolving disputes, troubleshooting problems
  • Marketing and promotional updates (with opt-out)
  • Fraud prevention and law enforcement
  • Customizing user experience and research

Your access to products/services may be impacted if you do not grant us necessary permissions.

Sharing

We may share your personal data with:

  • Internal group and corporate affiliates
  • Sellers, logistics and business partners
  • Prepaid payment instruments and third-party programs
  • Law enforcement or government agencies when legally required

These disclosures may be necessary for service delivery, legal compliance, fraud investigation, and safety/security measures.

Security Precautions

We employ reasonable security practices to protect your personal data. We use secure servers and follow our security guidelines. However, data transmission over the internet is never fully secure. By using our Platform, you accept the risks involved. Please safeguard your login credentials.

Data Deletion and Retention

You may delete your account via your profile settings or by contacting us. Account deletion will result in loss of all related information. We may delay deletion in case of unresolved issues or legal obligations.

We retain your data only as long as necessary for its purpose or as required by law. Anonymized data may be kept for analytical use.

Your Rights

You may access, rectify, and update your personal data through the Platform’s available features.

Consent

By using our Platform and services, you consent to the collection and processing of your data in accordance with this Privacy Policy. If you provide information about others, you confirm you have their consent.

We may contact you via SMS, calls, messaging apps, or email. You can withdraw consent by contacting our Grievance Officer. Mention “Withdrawal of consent for processing personal data” in your request subject line.

Withdrawal of consent is not retrospective. In such cases, we may limit your access to certain services/features.